Variety is the spice of life
Field Service
Volunteering for the fire service, jogging, hiking, climbing, skiing – Daniel`s hobbies take him places. And so does his job. As a field service technician, he spends almost every day visiting a different institute, for example research institutes and universities in the Cologne metropolitan area, that work with ZEISS electron microscopes. "It`s fun to get a taste of all the different subject areas and get talking to the customer," he enthuses.
If the field service employee chats to people not in the know, he explains the products he installs, maintains and repairs as follows: "Magnification begins with eyeglass lenses, continues with the magnifying glasses and ends up with the microscope. Light microscopes produce a magnified image using several lenses. Electron microscopes use electron beams instead of light, which enables a significantly higher magnification and level of detail. Imagine being able to look a tick in the eye. Our electron microscopes facilitate this."
Aiming for a success-oriented solution
If the researchers cannot get the hang of the microscope or have ordered a new one, that`s where Daniel comes in: "We field service technicians all have the same drive to help our customers." This help can take different forms. "From failure analysis within a few seconds over the phone to scheduled new installations on site right through to complex battles with materials, where I dismantle devices down to their smallest parts. It's always exciting," he says. His biggest challenge is finding the fault. But the technician is ambitious: I don`t give up on the issue until I`ve resolved it. I ultimately enable the user to continue their research.
In close contact with customers
Daniel manages his own customer base. He is their first port of call and schedules all the appointments himself. "I really love this about my job – and it has its benefits. I know my contacts and they know me. It makes working together so much easier. I am flexible and can act and respond quickly," he says enthusiastically.
Daniel has always been well aware of field service technician work: After training to be an electronics engineer in industrial engineering, he completed on-the-job training in electrical engineering. "I then fell into project management, but it was too theoretical for me," he tells us. The tech enthusiast spent a day accompanying a friend, who worked as a field service technician at ZEISS. "Being on site with the customer, tackling and overcoming new challenges every day and getting to grips with the technology – I find all that so exciting," he enthuses.
I don't give up on the issue until I've resolved it. I ultimately enable the user to continue their research.
The perfect job for passionate technicians
Daniel has now found career fulfillment, but he still remembers what it was like for him when he started and the ensuing months of intensive training. "During the first six months, I paired up with a colleague and learned a lot from him," he explains. He can also vividly remember the first job he did on his own: "After a few weeks, the colleague who was training me went on vacation. He assigned me a job: Visit a customer and replace a part in their microscope. In the run-up to the appointment, unexpected repair jobs were added to the list, and I spent three sweat-inducing days working on a challenging piece of equipment." Today, Daniel laughs about it and is proud to have successfully completed the job with the support of his team in the back office. His recommendation is: If you get excited about technical things, this has got to be the right job for you.
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The different business units and the central corporate and service functions at ZEISS offer a large number of career options for all disciplines.