Lianto, in a dark shirt, draws a diagram on a pane of glass and explains it to a woman by his side. Both smile as they converse. There is another person also smiling in the background and watching the conversation unfold.

ZEISS Stories | Lianto

Driven by the curiosity to learn new things

Field Service

Lianto is currently working as an Application Specialist and Service Engineer at ZEISS. He provides an end-to-end solution for a ZEISS semiconductor product. When a customer requests a solution, he needs to consider their needs not only from an equipment perspective (hardware), but also from a customer perspective (software UI). The main goal is to be customer-focused.

A person with red and black test probes tests a large blue circuit board. Part of another circuit board can be seen in the foreground.

Insights into Lianto's day

The Application Specialist treats his customers almost like friends by always helping and providing them with the solutions they need. "Our business relationship gets stronger too," he explains, adding: "ZEISS enables me to unleash my own potential as I am very much involved with all processes." Lianto's outgoing personality and ability to deal with all kinds of different people is a good fit for his role. His natural curiosity keeps him always keen on learning new things. There's a lot of communication and interaction between the users of the ZEISS products and himself as well as interactions with the ZEISS site in Jena. Managing customer expectations and project management at the same time is challenging but also very interesting for him.

I am always keen on learning new things.

Lianto Application Specialist and Service Engineer

Lianto gesticulates with his hands while talking to another person in an office environment.

"We are making history"

Communication is vital: He has team group meetings, weekly headquarter calls and regular customer conference calls. He often meets with the customers at the office to go over any formalities and keep their tools up and running. What he also loves is to check if a team member needs any further assistance. "Together as one team, challenges make us grow stronger and help us to develop the best possible solutions," he says.

Lianto happily chats to an older man next to the photocopier in an office environment.

"I love hearing people talk about ZEISS, and them saying 'yes, I know ZEISS, the quality is so good!'," Lianto raves, adding: "I'm proud to be part of Team ZEISS. Our work is meaningful. Whatever innovation our customer is producing, ZEISS takes part in that and together we are making history."

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