Marwin holds a screwdriver in his hand as he focuses on his work

ZESS Stories | Marwin

Holding his own as a young manager

Field Service

ZEISS has the right coordinate measuring machine for every case scenario. This equipment is mainly used in the automotive industry, the aircraft industry and in medical technology. It measures components with maximum accuracy – precision is extremely important here.

ZEISS field service technicians set up and service the machines and carry out any repairs. A 30-person team supports customers in the Southeast Germany area alone. Marwin coordinates this team from both a technical and disciplinary standpoint.

Marwin stands in a ZEISS manufacturing room and smiles as he looks directly at the camera

Expecting the unexpected

The Head of Operations' desk looks empty. He has gone paperless. Planning jobs and vacations, organizing training sessions for employees, running his own workshops, purchasing tools and spare parts in good time, resolving complaints – Marwin does all of this digitally while being mindful of the key figures, such as customer satisfaction and capacities, at all times. He asks himself some basic questions: "What is the problem? What are we aiming to achieve? What measures can we take from this?" He takes a fast and practical approach here. "It is important that everything runs smoothly. The technical specialists are on site with the customer. They need answers and help there and then. My flexibility is required here. Especially as everything is so fast-paced these days. Dates get pushed back, employees are off and processes change. You need to be open to the unexpected," the industrial engineer says knowingly. And he should know – his day-to-day work has plenty of technical and commercial challenges in store for him.

Marwin attaches a component to a ZEISS machine.

Staying true to himself

Marwin's biggest challenge? Holding his own as a young manager. In the beginning, he was one of the youngest in the team. Now, ZEISS offers him support with training for young managers. His common sense also helps. "Always be respectful in how you communicate, and treat people as you would want to be treated," he recommends. He has defined certain principles for himself and he commits to and stands by them.

A culture of open communication and empathy helps Marwin to understand what is going on with his employees and recognize their concerns. "It is important to me that everyone can work how they would like to. Every member of the team has their foibles. I accept that. I don't think it's right to stigmatize people," he says.

The situation can change. But if you stick to your principles, it creates trust and respect.

Marwin Head of Operations in Technical Service

A tech enthusiast both at work and at home

Marwin has had a team behind him for a long time now. He enthuses: "Working with my crew week after week to perform well and satisfy customers – that spurs me on. It makes me so proud when customers explicitly praise one of my specialists. When I see how employees have grown and are accepting more responsibility, I feel like I've made it."

The company's stability and technology leadership are what attracted him to the role. His passion for technology also spills over into his private life: "I love riding motorcycles in my spare time. I find it fascinating that my bike is so reliable." Marwin then chuckles and explains: "Our coordinate measuring machines were even used to assemble my motorbike. The manufacturer is our customer, and we make sure that they can create sensational things. I think that's awesome."

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