ZEISS field service technician Robin stands by a microscope and focuses as he tightens the device&s casing.
ZEISS Stories | Robin

From tinkerer
to technician

Field Service

Robin has enjoyed repairing things for as long as he can remember by using tools, tinkering and figuring things out. “Before I throw something away, I unscrew it and try to make it work again,” he says. The item is given a second life and Robin learns something new. He has always wanted to do something with his hands. But he did not want to come home with oil-smeared hands every day. Training as a mechatronics engineer seemed to suit him perfectly.

Experts from within our own workforce

Robin started a pilot project with his apprenticeship as a mechatronics technician at ZEISS. The company's aim was to use this approach to train employees for the service technology itself. This meant that he knew exactly what he was going to do right after he graduated: he wanted to install, maintain and repair microscopes for research at users' premises, turning his passion into a profession.

The next three and a half years prepared Robin for this working in electronics, mechanics and IT where he learned everything from the grassroots. His training also made him aware of programming and digitalization early on. He worked in various departments and built up a helpful network. He learned from colleagues on site, benefited from assignments abroad, spent a lot of time at the ZEISS training center and can reveal, "The topics at vocational school were therefore all familiar to me and fell into my lap. I was fortunate to have had a high-quality education.”

Causal research and problem solver

Today, the field service technician looks after light microscopes in the Göttingen area. They are used in a wide range of applications such as in science where microscopes are used in research into Alzheimer's disease or to analyze plant structures. In industry, microscopy is mostly used during quality control. In addition to standard routine maintenance, Robin also carries out complex fault analyses. “The researcher reports a problem with his microscope. I then go to him, familiarize myself with the problem, find out what it is and solve it. He can then continue with his work. There's a sense of achievement in it for both of us,” he says.

Even after more than a decade, his job is still exciting because systems are changing. The traditional tinkering with hardware is on the way out and software is becoming increasingly more important. Assignments in Israel, Dubai and France allow the tinkerer to think outside the box. “The best thing about my job is that I never know how the days will pan out. In addition to exciting tasks, I get to meet interesting people. I have responsibility and, at the same time, the freedom to plan my own weeks,“ says Robin enthusiastically.

The best thing about my job is that I never know how the days will pan out. In addition to exciting tasks, I get to meet interesting people. I have responsibility and, at the same time, the freedom to plan my own weeks.

Robin Field service technician

Always up to date

If you like routine, on the other hand, you can do more maintenance work than repairs. “You can find your niche here,” he adds. All field service technicians have one thing in common. “We always work with the latest tools and are always at the forefront of technology. We also focus on developing our colleagues. I have gained more qualifications at ZEISS not just on a professional level but on a personal level, as well. If you have the opportunity to become a technician at ZEISS, you should definitely take it,” advises Robin.

Opt to Work at ZEISS!

Job openings and applications

The different business units and the central corporate and service functions at ZEISS offer a large number of career options for all disciplines.