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Consignments to ZEISS

Routing order for Carl Zeiss AG

As per your ZEISS order, the goods shall be delivered to a ZEISS site. As per your ZEISS order, the goods shall be delivered to a ZEISS site. The following definition applies to cases in which it has been agreed that transport related costs shall be borne by ZEISS (= delivery shall be arranged as per ordered INCOTERM “EXW”, “FCA”, “FAS” or “FOB” ). Further details can be retrieved in the individual purchase order.

In any case, the address provided by ZEISS on the individual order and/or other agreements must be used for the documents accompanying the goods/shipment.

In light of this, we would ask that you proceed as per the specifications detailed in the individual tabs for each delivery method if no clear instructions have been given in the order you’ve received, or issued in a separate agreement with the ordering party.

In the event of non-compliance with our specifications, we reserve the right to invoice you for the difference.

Please note that there is a new address for our site logistics center in Oberkochen from April 2022 onwards! Detailed delivery address information is provided on a purchase order level.

From March 2024, a new delivery address will apply for our incoming goods department in Jena! Please take the valid delivery address from the purchase order you received.

Additional insurance and/or a liability value

ZEISS has covered a flat-rate transport insurance. For courier-, express- or parcel services (CEP) the shipper is therefore not permitted to arrange an additional insurance and/or a value to increase the liability of the service provider if not mentioned differently in the individual purchase order. The field („Total Declared Value for Carriage“) on the shipping label and/or waybill is not to be filled.

Additional insurance and/or a liability value

Shipment as courier, express and parcel services (CEP)

  • Small or particularly urgent shipments (national and international).
  • A shipment may contain multiple packaging pieces / delivery notes / purchase orders.
  • International shipments up to max. 30 kgs of chargeable weight.
  • National shipments up to max. 65 kgs of chargeable weight.

Maximum dimensions for CEP

The following dimensions must not be exceeded:

Dimensions

Maximum

Girth (length + circumference)

330 cm

Length per parcel

330 cm

Service provider selection

The service provider must be selected as per the following matrix for each shipment site unless otherwise agreed with the ZEISS unit in charge.

Website of service provider

Standard dispatch

All shipments to ZEISS are to be sent via the "standard" service unless otherwise specified by ZEISS. Individual services and service providers shall be selected for each service provider as per the following matrix:

From region

to AMERICAS

to APAC

to EMEA

from AMERICAS1

FedEx
International Economy

DHL
Economy Select

FedEx
International Economy

from APAC2

FedEx
International Economy

DHL
Economy Select

UPS
Standard

from EMEA3

FedEx
International Economy

DHL
Economy Select

UPS
Standard

Express delivery

If, in exceptional cases, an explicit request is made for an order from ZEISS (by stating the individual service or based on the agreed maximum delivery time) to be dispatched as an express service, the relevant service provider is to be selected from the following list:

From region

to AMERICAS

to APAC

to EMEA

from AMERICAS1

FedEx
International  Priority

DHL
Express Worldwide

FedEx
International  Priority

from APAC2

FedEx
International  Priority

DHL
Express Worldwide

UPS
Express Saver

from EMEA3

FedEx
International  Priority

DHL
Express Worldwide

TNT
Express

ZEISS references on freight documents

In order to ensure smooth processing of incoming orders at ZEISS, the necessary ZEISS references (=ZEISS order number => PO) must be entered in the relevant fields on each AWB or parcel label. If no reference number is available, the respective ZEISS personnel in charge for the individual order is to be named accordingly.

  • Please register your shipment with the relevant service provider using the individual CEP customer number from ZEISS for pickup (e.g. via the service provider’s service hotline or via email). The relevant hotline numbers for the shipping sites in Germany can be found on the link on the individual PO. If you’re shipping from a site outside Germany, please go to the service provider’s website in your country and get in touch with them in this way.

    Depending on the time of order placement, the parcel can normally be picked up on the same day, or on the next day at the latest.

  • Different customer numbers will have to be used depending on the ZEISS business unit and site. If no detailed instructions have been issued about the customer number that is to be used for a particular order, it shall be taken only from the link mentioned in the current order.
    Dispatch procedure for CEP shipments:

    • The shipping customer shall select the agreed payment condition (=terms of delivery) for the shipment in question "freight forward"/"ex-works".
    • The shipping customer shall enter the ZEISS order number in reference field 1 on the shipping documentation.
    • The shipping customer shall enter the customer number quoted by ZEISS in their shipping documentation for "freight forward" shipping (see CEP Customer Numbers) and select the chargeable party for each order:
      •   "Invoice to recipient" for shipments sent to the ordering ZEISS unit
      •   "Invoice to third party" for shipments sent to an alternative address on behalf of ZEISS

    The payer must be selected by the shipping customer for customs and taxes as per the specifications in each order. If no specifications have been provided, they must make a selection in line with the chargeable party.

  • A personal customer number simplifies future contact with the respective service provider.

    You will need:

    • Name and address of the shipping unit
    • Operational contact person and their details (phone number, email)
    • Invoice address
    • VAT ID

Delivery by air

  • International orders to be sent to a ZEISS site or to an address in EMEA provided by ZEISS on the PO.
  • A shipment may contain multiple packaging pieces / delivery notes / purchase orders with a minimum chargeable weight of 30 kgs.

Selection of air freight company

Service providers shall be selected as per the following matrix for each shipping site if no other agreement (general or in the PO) has been made with the ZEISS unit in charge.

APAC2 to EMEA3

APAC to EMEA

Service providers

Contacts

Australia

Inward Airfreight,
a.hartrodt Australia Pty Ltd.
90 Ashford Avenue
Milperra NSW 2214

Wolfgang Rauf
Manager - Airfreight Import and Export
Phone: +61 2 99145912
Fax: +61 2 99145999
Mobile: +418 459 572
wolfgang.rauf@hartrodt.com

China        

a. hartrodt Shanghai Logistics Co., Ltd.
Room 610 No.16 He Nan Rd.South Central Place
200002 Shanghai

DHL
Express WorldwideTonty.lv
Air export manager
Phone: +86 021 3118 1021
Mobile: +86 1356 4190 598
tonty.lv@hartrodt.com  

Hong Kong

a. hartrodt Hong Kong Ltd.
Unit D, 12th Floor, Roxy Industrial Centre,
58-66 Tai Lin Pai Road,
Kwai Chung, N.T.

Jack Sin
Operation Manager
Phone: +852 3421 0694
Mobile: +852 94792440
jack.sin@hartrodt.com

Korea (South Korea)

a. hartrodt Korea Co., Ltd.
#906, 358-25, Hosu-Ro
Ilsandong-Gu, Goyang-Si,
Gyeonggi-Do

Paris Jung
Assistant Manager Airfreight Division
Phone: +82 31 907 4024 ex 122
Fax: +82 31 907 4724
Mobile: +82 10 8774 7548
paris@ahk.co.kr

New Zealand

a. hartrodt New Zealand
10 Brigade Road
Airport Oaks
Auckland 2022

Vanessa Burn
Operation Manager
Phone: +64 9 275 6655
Fax: +64 9 275 6644
Mobile: +64 274 399 660
vanessa.burns@hartrodt.com

Japan        

Expeditors, Tokyo
Narita Office
Maruzen Showa Unyu, Narita Logistic Center
2F Room C, Building C, 2313-4 Iwayama,
Shibayama-machi Sanbu-gun, Chiba 289-1608 Japan

Norihiko Kishi
Manager - Air Export, JapanPhone: +81 479-77-4054
Mobile: +81 90-9334-3413
norihiko.kishi@expeditors.com

Malaysia

Expeditors, Tokyo
Narita Office
Maruzen Showa Unyu, Narita Logistic Center
2F Room C, Building C, 2313-4 Iwayama,
Shibayama-machi Sanbu-gun, Chiba 289-1608 Japan

Joshua Abdullah
Manager - Air Export
Phone: +603 87873888
Ext: 56038
Fax : +603 78061940
Mobile : +6 016 7022671
joshua.abdullah@expeditors.com

Singapore

Expeditors Singapore Pte Ltd
61 ALPS Avenue
Singapore 498798

Errol Cheong
Manager, Air ExportMain
Phone: +65-6510-7900
Direct: +65-6419-6719
Mobile: +65-9681-0231
errol.cheong@expeditors.com

AMERICAS1 to EMEA3

AMERICAS to EMEA

Service providers

Contacts

Canada       

a.hartrodt Canada Ltd.
2355 Derry Road East
Unit 49 & 50
Mississauga Ontario L5S 1V6
Canada

Sebastian Endt
+1 (905) 676 - 8806
+1 (905) 676 - 8034
+1 (416) 573 - 2543
sebastian.endt@hartrodtcanada.com

USA, Mexico

Expeditors International of Washington, Inc.
245 Roger Avenue
Inwood, New York 11096

Kelly Chicoma
Global Account Manager
Direct: +1 (646) 518 5689
Mobile: +1 (201) 982 3448
kelly.chicoma@expeditors.com

ZEISS references on freight documents

In order to ensure smooth processing of incoming orders at ZEISS, the necessary ZEISS references (=ZEISS order number => PO) are to be included in the relevant fields of each AWB (air waybill). If no reference number is available, the respective ZEISS personnel in charge for the individual order is to be named accordingly.

Groupage

  • Palletized goods to be dispatched from a shipping site in Europe (in Germany or abroad) and be sent by truck to an address in EMEA provided by ZEISS on the PO.
  • A shipment may contain multiple packaging pieces / delivery notes / purchase orders.
  • Applies to shipments with at least 30 kg of total chargeable weight. The delivery shall be made by Dachser.

Pickup order for each ZEISS site

For assignments to Dachser, use the relevant pickup order for each ZEISS site. You can use the appropriate form and send it to DACHSER by email or fax, to have them pick up your shipment directly from your office. The type of pickup order shall be selected from the table below and downloaded.

Download pickup order for each ZEISS site

ZEISS site

Contact person at shipping company

Aalen  

Customer Service
DACHSER, Langenau
Phone: +49 7345 802-2376
Fax: +49 7345 802-2379

Jena

Customer Service
DACHSER, Erfurt
Telefon: +49 36202 770-243
Telefax: +49 36202 770-197

Göttingen

Lea Xourgias
DACHSER, Lohfelden
Phone: +49 561 93731-1233
Fax: +49 561 93731-21233

Oberkochen

Customer Service
DACHSER, Langenau
Phone: +49 7345 802-2376
Fax: +49 7345 802-2379

Wetzlar

Customer Service
DACHSER, Erlensee
Phone: +49 6183 8000-333
Fax: +49 6183 8000-339

Neuenstein

Customer Service
DACHSER, Öhringen
Phone:  +49 7941 6468-235
Fax:  +49 7941 6468-200

Cambridge

Peter Roberts
Dachser Northhampton
Phone: +44 1604 433463
Fax: +44 1604 433101

Next, complete the required fields for the individual shipment and forward to Dachser for assignment.

Please make sure that you have completed the "Order No." and "Date of order" fields!
Special arrangements must always be coordinated with ZEISS in advance. Questions regarding the order, delivery date, etc. should be put to the respective buyer. If you have any questions regarding dispatch handling, the Dachser contacts listed above will be happy to help.

Service selection

If no detailed instructions have been issued on the service type in the individual order, or no details have been given on the agreed delivery date, the goods shall be shipped as TargoFlex.


Lead times

Please keep in mind that national shipments reported on day A will be picked up on day B at your location and usually delivered to us on day C, or on day D at the latest (Monday to Friday, except on holidays).
For international shipments, the delivery time shall be requested in advance from Dachser and the shipment registered in time.

ZEISS references on freight documents

In order to ensure smooth processing of incoming goods, the required ZEISS references (=ZEISS order number =>; PO) must be entered in the respective fields on the consignment notes / consignment accompanying documents. If no reference number is available, the respective ZEISS personnel in charge for the individual order is to be named accordingly.

Shipment by sea freight

Sea freight pertains to high-volume freight. This is shipped in bulk or in a container as an FCL (= full container load) or an LCL (= less than container load).

Service providers are selected in consultation with the relevant Purchasing department.

Service provider selection

Service providers are selected in consultation with the relevant Purchasing department.

ZEISS references on freight documents

In order to ensure smooth processing of incoming goods, the required ZEISS references (=ZEISS order number => PO) must be entered in the respective fields on the BL (=bill of landing).

If no reference number is available, the respective ZEISS personnel in charge for the individual order is to be named accordingly.

Contact persons & specifications for each site

If you have any questions, please get in touch with the contact at the relevant site:

ZEISS site

ZEISS contacts

Aalen  
Carl Zeiss Vision GmbH and
Carl Zeiss Vision International GmbH

Ann‐Katrin Garn
Phone: +49 7361 591-146

Aalen
3D Automation GmbH

Nadine Weiß
Phone: +49 7361 6336-247

Aalen
Carl Zeiss IMT GmbH

HQ
Phone: +49 (0)7361 927710

Aalen (Essingen)
Holometric Technologies Forschungs- und Entwicklungs-GmbH

HQ
Phone: +49 (0)7365 96450

Berlin

Stefan Klinkert
Phone: +49 30 854 001 325

Braunschweig

Mariia Romanchenko
Phone: +49 531 39029 484

Jena

Christoph Schnerch
Phone: +49 3641 64-3619

Göttingen

Ulrike Gerstmann
Phone: +49 551 5060-683

La Rochelle

Service / Contact only via email in either English or French to gsc-support@zeiss.com

Oberkochen

Special requirements

Matthias Maurer
Phone:  +49 7364 20-7233

Öhringen

Tobias Frank
Phone:  +49 79419 10026

Wetzlar

Thomas Alt
Phone: +49 6441 404-163

Downloads

  • 1

    AMERICAS  (= North, Central and South America)
    The AMERICAS region corresponds to the economic area of North, Central and South America.
  • 2

    APAC  (=Asia-Pacific)
    The Asia-Pacific region  comprises the economic area in Asia, Australia and Oceania, which are located in or near the Western Pacific.
  • 3

    EMEA  (= Europe-Arabia-Africa)
    The EMEA region  is an  Anglo-American  abbreviation for the economic areas of Europe, the Middle East and Africa. This corresponds to the Europe-Arabia-Africa economic area.