ZEISS SERVICES

Data-driven proactive care

with ZEISS OPTIME complete⁺

Our new data-enhanced services provide an Uptime Guarantee¹ of your ZEISS systems, supporting you in delivering excellent patient care with confidence.

OPTIME^® complete⁺ from ZEISS

Along with KINEVO^® 900 S from ZEISS we are introducing ZEISS OPTIME complete⁺, a new generation of digital, connectivity-based services.

Powered by data-driven insights, ZEISS OPTIME complete⁺ provides proactive and convenient services so that you can benefit from an optimal system performance and focus on what matters most: your patient.

Guaranteed uptime¹
with proactive services
- Uptime Guarantee¹ for optimized workflows and minimal disruptions.
- Access to ZEISS service and application experts through multiple touchpoints for fast support.
- Proactive maintenance and care recommendations based on data-insights inform and guide medical teams when technical troubleshooting is required.
Empowered performance
through tailored support
- Instant self-service features offer step-by-step instructions tailored to customer’s needs increasing team efficiency.
- Data-driven insights help spotting irregularities to take immediate actions.
- Technical and application guidance helps to proactively address potential issues.
Enhanced productivity
with digital fleet management
- The collaborative dashboard in MyZEISS, provides the O.R. coordinator & BioMeds a transparent overview to monitor and manage the status of ZEISS systems.
- Customers stay on top of maintenance needs.
- Service tickets are pre-filled with the customer's technical and contract data to provide tailored, convenient service.