Practice Development Consulting
Counseling for conversions
23 agosto 2024
· 59 MIN VER
![Foto de Imran Virani]({"xsmall":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/counseling-for-conversions/imran_virani.jpg/_jcr_content/renditions/original.image_file.100.100.0,45,500,545.file/imran_virani.jpg","small":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/counseling-for-conversions/imran_virani.jpg/_jcr_content/renditions/original.image_file.360.360.0,45,500,545.file/imran_virani.jpg","medium":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/counseling-for-conversions/imran_virani.jpg/_jcr_content/renditions/original.image_file.500.500.0,45,500,545.file/imran_virani.jpg","large":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/counseling-for-conversions/imran_virani.jpg/_jcr_content/renditions/original.image_file.500.500.0,45,500,545.file/imran_virani.jpg","xlarge":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/counseling-for-conversions/imran_virani.jpg/_jcr_content/renditions/original.image_file.500.500.0,45,500,545.file/imran_virani.jpg","xxlarge":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/counseling-for-conversions/imran_virani.jpg/_jcr_content/renditions/original.image_file.500.500.0,45,500,545.file/imran_virani.jpg","max":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/counseling-for-conversions/imran_virani.jpg/_jcr_content/renditions/original.image_file.500.500.0,45,500,545.file/imran_virani.jpg"} "Imran Virani")
Ponente
Imran Virani, Global Business Management Lead, Refractive Lasers
Carl Zeiss Pte. Ltd
![Foto de Marisley Almeida]({"xsmall":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/counseling-for-conversions/marisley-almeida.jpg/_jcr_content/renditions/original.image_file.100.100.file/marisley-almeida.jpg","small":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/counseling-for-conversions/marisley-almeida.jpg/_jcr_content/renditions/original.image_file.360.360.file/marisley-almeida.jpg","medium":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/counseling-for-conversions/marisley-almeida.jpg/_jcr_content/renditions/original.image_file.768.768.file/marisley-almeida.jpg","large":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/counseling-for-conversions/marisley-almeida.jpg/_jcr_content/renditions/original.image_file.1024.1024.file/marisley-almeida.jpg","xlarge":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/counseling-for-conversions/marisley-almeida.jpg/_jcr_content/renditions/original.image_file.1280.1280.file/marisley-almeida.jpg","xxlarge":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/counseling-for-conversions/marisley-almeida.jpg/_jcr_content/renditions/original.image_file.1440.1440.file/marisley-almeida.jpg","max":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/counseling-for-conversions/marisley-almeida.jpg/_jcr_content/renditions/original./marisley-almeida.jpg"} "Marisley Almeida")
Ponente
Marisley Almeida, Head of Practice Development Consulting
Carl Zeiss Meditec AG
![Foto de Katie Meeks]({"xsmall":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/counseling-for-conversions/katie_meeks.jpg/_jcr_content/renditions/original.image_file.100.100.file/katie_meeks.jpg","small":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/counseling-for-conversions/katie_meeks.jpg/_jcr_content/renditions/original.image_file.360.360.file/katie_meeks.jpg","medium":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/counseling-for-conversions/katie_meeks.jpg/_jcr_content/renditions/original./katie_meeks.jpg","large":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/counseling-for-conversions/katie_meeks.jpg/_jcr_content/renditions/original./katie_meeks.jpg","xlarge":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/counseling-for-conversions/katie_meeks.jpg/_jcr_content/renditions/original./katie_meeks.jpg","xxlarge":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/counseling-for-conversions/katie_meeks.jpg/_jcr_content/renditions/original./katie_meeks.jpg","max":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/counseling-for-conversions/katie_meeks.jpg/_jcr_content/renditions/original./katie_meeks.jpg"} "Katie Meeks")
Ponente
Katie Meeks, Practice Manager
Goel Vision
![Antje Weber]({"xsmall":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/counseling-for-conversions/antje_weber.jpg/_jcr_content/renditions/original.image_file.100.100.166,54,448,336.file/antje_weber.jpg","small":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/counseling-for-conversions/antje_weber.jpg/_jcr_content/renditions/original.image_file.282.282.166,54,448,336.file/antje_weber.jpg","medium":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/counseling-for-conversions/antje_weber.jpg/_jcr_content/renditions/original.image_file.282.282.166,54,448,336.file/antje_weber.jpg","large":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/counseling-for-conversions/antje_weber.jpg/_jcr_content/renditions/original.image_file.282.282.166,54,448,336.file/antje_weber.jpg","xlarge":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/counseling-for-conversions/antje_weber.jpg/_jcr_content/renditions/original.image_file.282.282.166,54,448,336.file/antje_weber.jpg","xxlarge":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/counseling-for-conversions/antje_weber.jpg/_jcr_content/renditions/original.image_file.282.282.166,54,448,336.file/antje_weber.jpg","max":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/counseling-for-conversions/antje_weber.jpg/_jcr_content/renditions/original.image_file.282.282.166,54,448,336.file/antje_weber.jpg"} "Antje Weber")
Ponente
Antje Weber, Practice Development Manager, Asia-Pacífico
Carl Zeiss Pte. Ltd.
RESUMEN
Counseling for conversions
Este seminario web trata el papel crucial que juega el asesoramiento de los pacientes en las clínicas oftalmológicas, haciendo hincapié en la necesidad de contar con asesores formados y un enfoque personalizado, además de la necesidad de ganarse la confianza de los pacientes. También analiza las ventajas de las consultas remotas y las cirugías de día, subrayando la importancia de priorizar la formación del personal y la educación del paciente para mejorar los índices de conversión y aumentar la satisfacción del paciente.
Puntos clave tratados:
- ¿Cómo identificar las habilidades correctas para que un asesor de pacientes sea eficaz?
- ¿Cómo animar a los pacientes a expresar sus miedos y preocupaciones?
- ¿Cómo gestionar las consultas virtuales de forma eficaz?
- ¿Cómo gestionar las consultas y cirugías de día?
![]({"xsmall":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/counseling-for-conversions/counseling_for_conversions_preview.jpg/_jcr_content/renditions/original.image_file.100.56.0,0,1920,1080.file/counseling_for_conversions_preview.jpg","small":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/counseling-for-conversions/counseling_for_conversions_preview.jpg/_jcr_content/renditions/original.image_file.360.203.0,0,1920,1080.file/counseling_for_conversions_preview.jpg","medium":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/counseling-for-conversions/counseling_for_conversions_preview.jpg/_jcr_content/renditions/original.image_file.768.432.0,0,1920,1080.file/counseling_for_conversions_preview.jpg","large":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/counseling-for-conversions/counseling_for_conversions_preview.jpg/_jcr_content/renditions/original.image_file.1024.576.0,0,1920,1080.file/counseling_for_conversions_preview.jpg","xlarge":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/counseling-for-conversions/counseling_for_conversions_preview.jpg/_jcr_content/renditions/original.image_file.1280.720.0,0,1920,1080.file/counseling_for_conversions_preview.jpg","xxlarge":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/counseling-for-conversions/counseling_for_conversions_preview.jpg/_jcr_content/renditions/original.image_file.1440.810.0,0,1920,1080.file/counseling_for_conversions_preview.jpg","max":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/counseling-for-conversions/counseling_for_conversions_preview.jpg/_jcr_content/renditions/original.image_file.1920.1080.0,0,1920,1080.file/counseling_for_conversions_preview.jpg"})
![Overcoming objections]({"xsmall":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/overcoming-objections/overcoming_objections.jpg/_jcr_content/renditions/original.image_file.100.56.0,0,1917,1080.file/overcoming_objections.jpg","small":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/overcoming-objections/overcoming_objections.jpg/_jcr_content/renditions/original.image_file.360.203.0,0,1917,1080.file/overcoming_objections.jpg","medium":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/overcoming-objections/overcoming_objections.jpg/_jcr_content/renditions/original.image_file.768.432.0,0,1917,1080.file/overcoming_objections.jpg","large":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/overcoming-objections/overcoming_objections.jpg/_jcr_content/renditions/original.image_file.1024.576.0,0,1917,1080.file/overcoming_objections.jpg","xlarge":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/overcoming-objections/overcoming_objections.jpg/_jcr_content/renditions/original.image_file.1280.720.0,0,1917,1080.file/overcoming_objections.jpg","xxlarge":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/overcoming-objections/overcoming_objections.jpg/_jcr_content/renditions/original.image_file.1440.810.0,0,1917,1080.file/overcoming_objections.jpg","max":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/overcoming-objections/overcoming_objections.jpg/_jcr_content/renditions/original.image_file.1917.1078.0,0,1917,1080.file/overcoming_objections.jpg"} "Overcoming objections")
![Optimizing the performance of your practice call center]({"xsmall":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/optimizing-the-performance-of-your-practice-call-center/optimizing_the_performance_of_your_practice_call_center.jpg/_jcr_content/renditions/original.image_file.100.56.0,0,1917,1080.file/optimizing_the_performance_of_your_practice_call_center.jpg","small":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/optimizing-the-performance-of-your-practice-call-center/optimizing_the_performance_of_your_practice_call_center.jpg/_jcr_content/renditions/original.image_file.360.203.0,0,1917,1080.file/optimizing_the_performance_of_your_practice_call_center.jpg","medium":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/optimizing-the-performance-of-your-practice-call-center/optimizing_the_performance_of_your_practice_call_center.jpg/_jcr_content/renditions/original.image_file.768.432.0,0,1917,1080.file/optimizing_the_performance_of_your_practice_call_center.jpg","large":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/optimizing-the-performance-of-your-practice-call-center/optimizing_the_performance_of_your_practice_call_center.jpg/_jcr_content/renditions/original.image_file.1024.576.0,0,1917,1080.file/optimizing_the_performance_of_your_practice_call_center.jpg","xlarge":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/optimizing-the-performance-of-your-practice-call-center/optimizing_the_performance_of_your_practice_call_center.jpg/_jcr_content/renditions/original.image_file.1280.720.0,0,1917,1080.file/optimizing_the_performance_of_your_practice_call_center.jpg","xxlarge":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/optimizing-the-performance-of-your-practice-call-center/optimizing_the_performance_of_your_practice_call_center.jpg/_jcr_content/renditions/original.image_file.1440.810.0,0,1917,1080.file/optimizing_the_performance_of_your_practice_call_center.jpg","max":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/optimizing-the-performance-of-your-practice-call-center/optimizing_the_performance_of_your_practice_call_center.jpg/_jcr_content/renditions/original.image_file.1917.1078.0,0,1917,1080.file/optimizing_the_performance_of_your_practice_call_center.jpg"} "Optimizing the performance of your practice call center")