Practice Development Consulting
Counseling for conversions
23 agosto 2024
· 59 MIN VISUALIZAÇÃO
![Imagem de Imran Virani]({"xsmall":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/counseling-for-conversions/imran_virani.jpg/_jcr_content/renditions/original.image_file.100.100.0,45,500,545.file/imran_virani.jpg","small":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/counseling-for-conversions/imran_virani.jpg/_jcr_content/renditions/original.image_file.360.360.0,45,500,545.file/imran_virani.jpg","medium":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/counseling-for-conversions/imran_virani.jpg/_jcr_content/renditions/original.image_file.500.500.0,45,500,545.file/imran_virani.jpg","large":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/counseling-for-conversions/imran_virani.jpg/_jcr_content/renditions/original.image_file.500.500.0,45,500,545.file/imran_virani.jpg","xlarge":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/counseling-for-conversions/imran_virani.jpg/_jcr_content/renditions/original.image_file.500.500.0,45,500,545.file/imran_virani.jpg","xxlarge":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/counseling-for-conversions/imran_virani.jpg/_jcr_content/renditions/original.image_file.500.500.0,45,500,545.file/imran_virani.jpg","max":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/counseling-for-conversions/imran_virani.jpg/_jcr_content/renditions/original.image_file.500.500.0,45,500,545.file/imran_virani.jpg"} "Imran Virani")
Orador
Imran Virani, Global Business Management Lead, Refractive Lasers
Carl Zeiss Pte. Ltd
![Imagem de Marisley Almeida]({"xsmall":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/counseling-for-conversions/marisley-almeida.jpg/_jcr_content/renditions/original.image_file.100.100.file/marisley-almeida.jpg","small":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/counseling-for-conversions/marisley-almeida.jpg/_jcr_content/renditions/original.image_file.360.360.file/marisley-almeida.jpg","medium":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/counseling-for-conversions/marisley-almeida.jpg/_jcr_content/renditions/original.image_file.768.768.file/marisley-almeida.jpg","large":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/counseling-for-conversions/marisley-almeida.jpg/_jcr_content/renditions/original.image_file.1024.1024.file/marisley-almeida.jpg","xlarge":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/counseling-for-conversions/marisley-almeida.jpg/_jcr_content/renditions/original.image_file.1280.1280.file/marisley-almeida.jpg","xxlarge":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/counseling-for-conversions/marisley-almeida.jpg/_jcr_content/renditions/original.image_file.1440.1440.file/marisley-almeida.jpg","max":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/counseling-for-conversions/marisley-almeida.jpg/_jcr_content/renditions/original./marisley-almeida.jpg"} "Marisley Almeida")
Oradora
Marisley Almeida, Head of Practice Development Consulting
Carl Zeiss Meditec AG
![Imagem de Katie Meeks]({"xsmall":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/counseling-for-conversions/katie_meeks.jpg/_jcr_content/renditions/original.image_file.100.100.file/katie_meeks.jpg","small":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/counseling-for-conversions/katie_meeks.jpg/_jcr_content/renditions/original.image_file.360.360.file/katie_meeks.jpg","medium":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/counseling-for-conversions/katie_meeks.jpg/_jcr_content/renditions/original./katie_meeks.jpg","large":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/counseling-for-conversions/katie_meeks.jpg/_jcr_content/renditions/original./katie_meeks.jpg","xlarge":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/counseling-for-conversions/katie_meeks.jpg/_jcr_content/renditions/original./katie_meeks.jpg","xxlarge":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/counseling-for-conversions/katie_meeks.jpg/_jcr_content/renditions/original./katie_meeks.jpg","max":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/counseling-for-conversions/katie_meeks.jpg/_jcr_content/renditions/original./katie_meeks.jpg"} "Katie Meeks")
Oradora
Katie Meeks, Practice Manager
Goel Vision
![Antje Weber]({"xsmall":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/counseling-for-conversions/antje_weber.jpg/_jcr_content/renditions/original.image_file.100.100.166,54,448,336.file/antje_weber.jpg","small":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/counseling-for-conversions/antje_weber.jpg/_jcr_content/renditions/original.image_file.282.282.166,54,448,336.file/antje_weber.jpg","medium":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/counseling-for-conversions/antje_weber.jpg/_jcr_content/renditions/original.image_file.282.282.166,54,448,336.file/antje_weber.jpg","large":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/counseling-for-conversions/antje_weber.jpg/_jcr_content/renditions/original.image_file.282.282.166,54,448,336.file/antje_weber.jpg","xlarge":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/counseling-for-conversions/antje_weber.jpg/_jcr_content/renditions/original.image_file.282.282.166,54,448,336.file/antje_weber.jpg","xxlarge":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/counseling-for-conversions/antje_weber.jpg/_jcr_content/renditions/original.image_file.282.282.166,54,448,336.file/antje_weber.jpg","max":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/counseling-for-conversions/antje_weber.jpg/_jcr_content/renditions/original.image_file.282.282.166,54,448,336.file/antje_weber.jpg"} "Antje Weber")
Oradora
Antje Weber, Practice Development Manager, Ásia Pacífico
Carl Zeiss Pte. Ltd.
RESUMO
Counseling for conversions
Este webinar apresenta o papel essencial do aconselhamento de pacientes em clínicas oftalmológicas, salientando a necessidade de conselheiros com formação, uma abordagem personalizada e o estabelecimento de confiança com os pacientes. Também explora as vantagens das consultas de telemedicina e das cirurgias no próprio dia, destacando a importância de dar prioridade à formação do pessoal e à educação dos pacientes para melhorar as taxas de conversão e aumentar a satisfação dos pacientes.
Principais questões abordadas:
- Como identificar as competências corretas para ter um conselheiro de pacientes eficiente?
- Como incentivar os pacientes a expressarem os seus receios e preocupações?
- Como gerir com eficácia as consultas virtuais?
- Como são geridas as consultas e cirurgias no próprio dia?
![]({"xsmall":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/counseling-for-conversions/counseling_for_conversions_preview.jpg/_jcr_content/renditions/original.image_file.100.56.0,0,1920,1080.file/counseling_for_conversions_preview.jpg","small":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/counseling-for-conversions/counseling_for_conversions_preview.jpg/_jcr_content/renditions/original.image_file.360.203.0,0,1920,1080.file/counseling_for_conversions_preview.jpg","medium":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/counseling-for-conversions/counseling_for_conversions_preview.jpg/_jcr_content/renditions/original.image_file.768.432.0,0,1920,1080.file/counseling_for_conversions_preview.jpg","large":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/counseling-for-conversions/counseling_for_conversions_preview.jpg/_jcr_content/renditions/original.image_file.1024.576.0,0,1920,1080.file/counseling_for_conversions_preview.jpg","xlarge":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/counseling-for-conversions/counseling_for_conversions_preview.jpg/_jcr_content/renditions/original.image_file.1280.720.0,0,1920,1080.file/counseling_for_conversions_preview.jpg","xxlarge":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/counseling-for-conversions/counseling_for_conversions_preview.jpg/_jcr_content/renditions/original.image_file.1440.810.0,0,1920,1080.file/counseling_for_conversions_preview.jpg","max":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/counseling-for-conversions/counseling_for_conversions_preview.jpg/_jcr_content/renditions/original.image_file.1920.1080.0,0,1920,1080.file/counseling_for_conversions_preview.jpg"})
![Overcoming objections]({"xsmall":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/overcoming-objections/overcoming_objections.jpg/_jcr_content/renditions/original.image_file.100.56.0,0,1917,1080.file/overcoming_objections.jpg","small":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/overcoming-objections/overcoming_objections.jpg/_jcr_content/renditions/original.image_file.360.203.0,0,1917,1080.file/overcoming_objections.jpg","medium":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/overcoming-objections/overcoming_objections.jpg/_jcr_content/renditions/original.image_file.768.432.0,0,1917,1080.file/overcoming_objections.jpg","large":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/overcoming-objections/overcoming_objections.jpg/_jcr_content/renditions/original.image_file.1024.576.0,0,1917,1080.file/overcoming_objections.jpg","xlarge":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/overcoming-objections/overcoming_objections.jpg/_jcr_content/renditions/original.image_file.1280.720.0,0,1917,1080.file/overcoming_objections.jpg","xxlarge":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/overcoming-objections/overcoming_objections.jpg/_jcr_content/renditions/original.image_file.1440.810.0,0,1917,1080.file/overcoming_objections.jpg","max":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/overcoming-objections/overcoming_objections.jpg/_jcr_content/renditions/original.image_file.1917.1078.0,0,1917,1080.file/overcoming_objections.jpg"} "Overcoming objections")
![Optimizing the performance of your practice call center]({"xsmall":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/optimizing-the-performance-of-your-practice-call-center/optimizing_the_performance_of_your_practice_call_center.jpg/_jcr_content/renditions/original.image_file.100.56.0,0,1917,1080.file/optimizing_the_performance_of_your_practice_call_center.jpg","small":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/optimizing-the-performance-of-your-practice-call-center/optimizing_the_performance_of_your_practice_call_center.jpg/_jcr_content/renditions/original.image_file.360.203.0,0,1917,1080.file/optimizing_the_performance_of_your_practice_call_center.jpg","medium":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/optimizing-the-performance-of-your-practice-call-center/optimizing_the_performance_of_your_practice_call_center.jpg/_jcr_content/renditions/original.image_file.768.432.0,0,1917,1080.file/optimizing_the_performance_of_your_practice_call_center.jpg","large":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/optimizing-the-performance-of-your-practice-call-center/optimizing_the_performance_of_your_practice_call_center.jpg/_jcr_content/renditions/original.image_file.1024.576.0,0,1917,1080.file/optimizing_the_performance_of_your_practice_call_center.jpg","xlarge":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/optimizing-the-performance-of-your-practice-call-center/optimizing_the_performance_of_your_practice_call_center.jpg/_jcr_content/renditions/original.image_file.1280.720.0,0,1917,1080.file/optimizing_the_performance_of_your_practice_call_center.jpg","xxlarge":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/optimizing-the-performance-of-your-practice-call-center/optimizing_the_performance_of_your_practice_call_center.jpg/_jcr_content/renditions/original.image_file.1440.810.0,0,1917,1080.file/optimizing_the_performance_of_your_practice_call_center.jpg","max":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/optimizing-the-performance-of-your-practice-call-center/optimizing_the_performance_of_your_practice_call_center.jpg/_jcr_content/renditions/original.image_file.1917.1078.0,0,1917,1080.file/optimizing_the_performance_of_your_practice_call_center.jpg"} "Optimizing the performance of your practice call center")