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ZEISS OPTIME
ZEISS Services

Enabling you to focus on patient care.

ZEISS OPTIME

ZEISS services allow you to focus on doing what you do best:
offering excellent patient care.

ZEISS OPTIME enables you to focus on patient care.

With OPTIME® service plans from ZEISS, you benefit from priority treatment, enabling you to work without restrictions and reduce unplanned downtime of your systems.

We provide comprehensive support for your clinic or practice based on decades of experience and globally standardized service excellence. Our service plans are available in four customizable tiers, offering a wide range of solutions tailored to your specific needs.

That’s what ZEISS OPTIME is all about.

ZEISS OPTIME service plans

Our customized OPTIME service plans provide reliable, certified, and transparent support for your ZEISS systems, safeguarding them to ensure long-term performance. Our service helps to maintain the assets value and supports consistent ROI for your clinic or practice. A well-maintained instrument delivers the diagnostic accuracy and treatment precision that build your reputation. Choose from one of our four service plans, and customize with additional services to meet your unique requirements.
OPTIME complete+
OPTIME complete+
OPTIME complete
OPTIME complete
OPTIME advanced
OPTIME advanced
Optime prevent
OPTIME prevent

Reliable performance, standardized processes, and intelligent solutions: Our prompt service and support streamline daily routines, and maintain the diagnostic accuracy and treatment precision you expect from your ZEISS system.

Data-driven insights drive proactive care recommendations to optimize system usage and workflow efficiency. Learn more

AVAILABILITY

Products & Markets

Only available for KINEVO 900 S in Germany, UK, India USA and Canada.

Service offerings may vary by country based on local regulations.

Service offerings may vary by country based on local regulations.

Service offerings may vary by country based on local regulations.

PERFORMANCE GUARANTEE

Uptime Guarantee1

With our comprehensive service offering we guarantee a system uptime of 98%1.

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PROACTIVE CARE

Proactive Maintenance

Proactive planning and scheduling of maintenance tasks, repairs or replacements.

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Tech Guide

Proactive guidance for self-service troubleshooting based on system data.

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Tech Session

Proactive guidance for troubleshooting via remote 1:1 sessions with a ZEISS Service expert.

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Application Guide

Proactive guidance for optimizing system use based on usage data.

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Application Session

Proactive guidance for optimizing system use via remote 1:1 sessions with a ZEISS Application expert.

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Tailored Training

Proactive training recommendations to make the most of applications and use system to full potential.

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MANAGEMENT

MyZEISS Service Features

Contract Management, Service Request, Service History, My Systems.

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MAINTENANCE

Preventive Maintenance

Regular system safety and quality checks to maintain treatment precision.

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Corrective Maintenance

Prompt corrective action by a qualified service team during system malfunctions to reduce downtime.

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On-site Software Updates

Software updates conducted by ZEISS service team to enhance system safety and performance.

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Over-the-Air Software Updates

Secure installations by for up-to-date and reliable ZEISS systems with enhanced IT safety.

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Software Upgrades

Updates of application features to the latest version.

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REPAIR

Remote Troubleshooting

Remote troubleshooting to reduce downtime.

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Spare Parts

Certified spare parts available for order 24/7.

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Loaners

Temporary system replacement in defined cases (e.g., during in-house repair).

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ON-SITE TRAINING

Application Training

Training for optimal system usage and efficient workflows, available on-site or at a ZEISS training center.

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BioMed Training

Training for in-depth understanding of your ZEISS systems.

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1 as defined in the Terms & Conditions of the OPTIME service contract.

Contact us for more information about ZEISS OPTIME service plans

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Your benefits

from our global service standards
  • Personal contact

    Convenient access to service

    Choose from multiple ways to reach our service team: Call our service line to speak with an expert, send an email for a quick response, or use the MyZEISS customer portal or website to submit a service ticket 24/7.

  • Ticketing

    24/7 Ticketing

    Open a ticket anytime via MyZEISS or our website for prompt assistance with your request. Connected devices with an OPTIME complete+ service plan automatically generate prefilled diagnostic tickets, providing ZEISS with the data needed for tailored support.

  • Service expert

    Expert support

    Our global service team of over 1,000 engineers and specialists support your systems and workflows to function whenever needed. With transparent, standardized processes and ongoing training, our experienced professionals help to ensure sustainable outcomes.

  • cybersecurity

    Cybersecurity assurance

    We take cybersecurity seriously and assure secure connections in compliance with international standards like ISO/IEC 27001.

  • Safety & performance updates

    Safety & performance updates

    To improve equipment safety and performance, we provide hardware and software updates as recommended by the supplier. Depending on the supplier's specifications, updates are carried out either on-site by certified engineers or remotely, with customer approval.

  • Quality assurance

    Quality compliance

    We conduct quality assurance tasks to maintain system performance in line with the equipment's specified quality standards.

  • Safety checks

    Regulatory safety compliance

    We conduct safety checks to comply with all local and federal regulations, following preventive maintenance schedules based on the manufacturer’s specifications.

  • Reaction time

    Response time

    Maximize your system uptime and reduce patient workflow disruptions with fast service response times. There are two coverage periods: Principle Coverage Period (PCP), Monday to Friday, 8 a.m. to 5 p.m. (excluding public holidays), or Extended Coverage Period (ECP), Monday to Friday, 5 p.m. to 10 p.m., including weekends, public holidays, and after-hours support depending on the region.

  • Travel expenses

    Travel coverage

    Travel time and transportation costs for preventive and corrective maintenance visits can be included or excluded in your OPTIME® service plan from ZEISS, tailored to your preferences.

Interested in OPTIME use cases?

Watch the OPTIME customer experience videos.

Learn how OPTIME service plans have helped in clinics or practices to focus on what really matters: offering excellent patient care.

Customer experiences

Manage your ZEISS system online

Contact us

Sales and product inquiry

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The information entered in the contact form will be used to answer your request by Carl Zeiss Meditec AG, our local Carl Zeiss Meditec sales companies via email or phone. If you want to have more information on data processing at ZEISS please refer to our data privacy notice.

Service inquiry

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For assistance or questions regarding your ZEISS product.
Please fill in this form and we will get back to you.

The information entered in the contact form will be used to answer your request by Carl Zeiss Meditec AG, our local Carl Zeiss Meditec sales companies via email or phone. If you want to have more information on data processing at ZEISS please refer to our data privacy notice.

General inquiry

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For general inquiries related to careers, press, company information.
Please provide details to your request.

The information entered in the contact form will be used to answer your request by Carl Zeiss Meditec AG, our local Carl Zeiss Meditec sales companies via email or phone. If you want to have more information on data processing at ZEISS please refer to our data privacy notice.