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ZEISS OPTIME Customer experiences
ZEISS Services

Enabling you to focus on patient care.

ZEISS OPTIME

Learn how OPTIME service plans have helped in clinics or practices to focus on what really matters: offering excellent patient care.

ZEISS services are renowned for high customer satisfaction

Customers globally rely on OPTIME® service plans from ZEISS. With decades of experience in supporting your clinical and practice needs, we enable you to focus on patient care through reliable uptime, optimized system performance, and connected cutting-edge technologies. The high Customer Satisfaction Score1 stands for our commitment to providing exceptional services and providing the support our customers need.

Medical healthcare professionals, IT managers, and clinical directors from around the world share their stories about everyday challenges. See how reliable system maintenance and repair, transparent processes and digital support keep clinics and practices running smoothly with ZEISS OPTIME service plans. The following videos from ZEISS customers around the world capture these moments and experiences.

Service excellence

all around the globe
Service excellence all around the globe
Dr. Om Parkash Eye Institute The ZEISS service team is "a doorstep away"
Dr. Om Parkash Eye Institute
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Medical practice of Dr. Kortüm MVZ GmbH Why ZEISS OPTIME is “vital to the practice’s growth”
Dr. Kortüm
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OFTALVIST clinic Connected for better patient care
Image of Dr. Pedro Tañá Rivero
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ENVUE Eye & Laser Center How an “awesome service partner” supports efficient patient flow
Dr. Bruce A. Rivers
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Eagle Eye Centre A partnership for patient wellbeing
Dr. Jacob Cheng
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Clinica del Noroeste A clinic’s leading edge: ZEISS OPTIME
Francisco Javier Valdez Mexico
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VER Hospital de Olhos Leveraging deep insights for agile services
Dr. Marcia Toledo Brazil
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Dr. Bruce A. Rivers, Director & Surgeon, Envue Eye & Laser Center, USA

How an “awesome service partner” supports efficient patient flow

Since 2021, Dr. Bruce A. Rivers and the team at Envue Eye & Laser Center in the U.S. have trusted their ZEISS OPTIME service plan to secure a smooth patient workflow. From regular maintenance and seamless system upgrades to fast support during power outages, the ZEISS service team plays a vital role in the center’s efficient operations and standout patient care.

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Lic. Franciso Javier Valdez, General Manager, Clínica del Noroeste, Mexico

A clinic’s leading edge: ZEISS OPTIME

Clínica del Noroeste sets itself apart in Mexico with ZEISS systems, offering shorter surgeries and the most advanced technology in the region. The team chose a ZEISS OPTIME service plan for preventive and corrective maintenance, along with staff training, to keep this equipment cost-effective and efficient. Discover how our partnership provides state-of-the-art solutions and high-quality service to patients.

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Dr. Márcia Toledo, Medical Director, VER Hospital de Olhos, Brazil

Leveraging deep insights for agile services

VER Hospital de Olhos in Brazil provides quality of vision and quality of life to patients across its seven locations. The team relies on their ZEISS OPTIME service plan for agile support to meet their needs. Utilizing deep insights into ZEISS systems, the service team can access and diagnose systems and deploy trained engineers to resolve any issue. See how this strong partnership ensures reliable care.

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Dr. Pedro Tañá Rivero, Nitional Medical Director, OVTALVIST Clinic, Spain

Connected for better patient care

Being connected to real-time service is crucial for the dedicated team at OFTALVIST Clinics, a network of more than 40 eye care practices across Spain that treats 300,000 patients a year. Watch how ZEISS OPTIME’s instant remote support ensures the clinics are always ready to care for their patients, solving issues "at that very moment." while ensuring a secure connection complying to the latest standards.

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Dr. Karsten Kortüm, MD PD, Specialist in ophtamology, medical practice of Dr. Kortüm MVZ GmbH, Germany

Why ZEISS OPTIME is “vital to the practice’s growth”

At his family-run ophthalmology practice in Ludwigsburg, Dr. Karsten Kortüm values clear patient communication. He chose a ZEISS OPTIME service plan to ensure smooth, transparent processes for the outstanding care of over 7,000 patients each quarter. Dr. Kortüm relies on ZEISS for seamless operations and legal compliance in maintaining medical systems. ZEISS OPTIME's role is essential to the practice’s growth, maintaining high-performance, accurate systems.

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Dr. Rohit Om Parkash, Clinic Director, Cataract & Refractive Surgeon, Om Parkash Eye Institute, India

The ZEISS service team is "a doorstep away"

The father-and-son team at Dr. Om Parkash Eye Institute in Punjab, India relies on continuous system uptime to run their high-volume ophthalmology practice. Prompt support from the ZEISS service team makes all the difference. Discover how a ZEISS OPTIME service plan is integral to their mission of delivering exceptional patient care.

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Dr. Jacob Cheng, Director of Retina Services and Vitreoretinal Surgery, Eagle Eye Centre, Singapore

A partnership for patient wellbeing

Compassionate and personalized eye care is the top priority for Dr. Jacob Cheng and the staff at Eagle Eye Centre in Singapore. With prompt ZEISS support, the Centre avoids downtime that could delay surgery and compromise safety. Watch the video to learn why they believe ZEISS OPTIME service is fundamental to deliver high-quality patient care.

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  • 1

    CSAT is a measure of how products and services offered meet or surpass customer expectations. The outcome leaves the overall percentage of satisfied customers.