Service & Support

ZEISS Predictive Service

Protecting You from Unplanned Downtime

ZEISS Predictive Service helps identify potential issues before they happen and protects you from unplanned downtime. Leverage ZEISS specialists' expertise to resolve – or even prevent – incidents before they cost you time and money.

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Predict problems before they happen and resolve them before they affect your research.
Share key technical data securely with ZEISS and receive proactive customer support.
Receive faster support from our remote service team and a faster time to repair.

How Does Predictive Service Work?

Ensuring You Run Seamlessly

ZEISS Predictive Service helps you better maintain your microscopes and avoid unplanned downtime.

Predictive Service comes pre-installed and monitors key technical data from your system. The tool then proactively diagnoses symptoms and enables our remote team to resolve issues before they cause unnecessary downtime.

Without interrupting the user, Predictive Service verifies that your system is operating optimally. Furthermore, you save money as issues are resolved before they become critical faults that require replacement parts.

Ensure You Run Seamlessly Today

How Predictive Service Ensures the Highest Levels of Data Security

We Take Data Privacy as Seriously as You Do Your Research

Predictive Service proactively monitors and collects technical data such as operating hours, cycle counts and voltages via a secure connection to our data centre.

No personal or imaging data is ever collected and the connection between the system and data centre is always outbound only. All user information is anonymised.

Predictive Service uses https (port 443) protocol with 256-bit TLS end-to-end encryption and usually requires no changes to your organisation’s firewall settings.

Read our technical white paper for a comprehensive overview of the architecture and security features of ZEISS Predictive Service.

Read Our White Paper

Key Technical Information


Light Microscopes	Electron Microscopes	X-Ray Microscopes
Axio Examiner	Crossbeam series	Xradia Context microCT
Axio Imager	EVO series	Xradia Versa series
Axio Observer	GeminiSEM series
Axio Scan.Z1	Merlin series
Axioscan 7	Sigma series
Celldiscoverer 7
Lattice Lightsheet 7
LSM 800
LSM 9XX series
Smartzoom 5
Visioner 1
Elyra 7
Lattice SIM series


Technical Data	Microscope Software
Hardware Data	Main Version
Memory	Patch Version
Operating System Version	Installed Service Pack
Storage	Various Log Files
Workstation Name


Workstation Operating System	Microscope Operating System	Connectivity
Windows 10	ZEN 2.3 onwards	Port 443
	SmartSEM 5.06 onwards
	XRM Scout-and-Scan v11 onwards

Downloads

Predictive Service: Protecting You From Unplanned Downtime

Discover ZEISS Predictive Service, the proactive solution to safeguard your research against unplanned downtime. With seamless monitoring and expert support, ensure continuous, efficient operation in over 60 countries, free of charge.

458 KB

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ZEISS Predictive Service Overview

Enhance your ZEISS microscope's performance with Predictive Service – offering real-time health monitoring without extra hardware, utilizing top-tier security technologies for data protection, and ensuring maximum uptime and efficiency.

2 MB

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ZEISS Predictive Service

Unlock seamless uptime with ZEISS Predictive Service for your microscope. This service ensures proactive monitoring and rapid, expert resolution of issues without interrupting your workflow. Benefit from cutting-edge data security, no additional hardware needs, and insights into your system's performance through the ZEISS Portal.

348 KB

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ZEISS Predictive Service

Delve into the secure and sophisticated architecture of ZEISS Predictive Service with this technical overview. Designed for IT professionals, it outlines the service's secure connectivity, condition monitoring, and seamless integration into your environment, ensuring top-notch security and operational efficiency for your ZEISS microscopy systems. Discover how we prioritize data privacy and system performance, utilizing Microsoft Azure Cloud and PTC ThingWorx technologies for unparalleled data security and service reliability.

562 KB

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How ZEISS Predictive Service Prevents Unplanned Downtime at the National University of Singapore

ZEISS Predictive Service preemptively identified and mitigated overheating risks in the LSM 980 confocal microscope at Singapore's Mechanobiology Institute, ensuring uninterrupted research and imaging services.

1 MB

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Predictive Service Case Study: Colorado School of Mines

ZEISS Predictive Service enabled the Colorado School of Mines to preemptively address system issues, ensuring optimal operational uptime and safeguarding the continuity of critical research and revenue-generating activities.

244 KB

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Predictive Service Case Study: The Francis Crick Institute

Discover how ZEISS Predictive Service proactively prevented unexpected downtime at the Francis Crick Institute, ensuring continuous research progress by preemptively addressing potential system issues.

308 KB

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Predictive Service Case Study: UCLA

UCLA leveraged ZEISS Predictive Service to preemptively address potential overheating in their LSM 980 confocal microscope, ensuring continuous operation and zero downtime in critical research activities.

528 KB

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Predictive Service Case Study: University of Lausanne

With ZEISS Predictive Service, the University of Lausanne proactively managed an overheating issue in their essential LSM 980 microscope, maintaining seamless research operations across numerous scientific disciplines.

1 MB

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Visit the ZEISS Download Center for available translations and further manuals.

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