服务和支持

蔡司预测性服务

避免意外停机

蔡司预测性服务有助于提前识别潜在问题，避免您的系统受到意外停机的影响。借助蔡司专家的专业知识解决问题甚至预防事故，以免造成时间和财产损失。

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预测可能出现的问题并在影响研究之前将其解决
将关键技术数据安全地分享给蔡司并获得主动提供的客户服务
从我们的远程服务团队处获得更及时的支持和更快速的维修

预测性服务是如何运作的？

确保您的设备无缝运行

蔡司预测性服务有助于更好地维护您的显微镜并避免意外停机。

预测性服务功能已进行预装并可监控您系统中的关键技术数据。该工具会主动诊断故障症状，以便我们的远程团队在出现不必要的停机之前就解决问题。

预测性服务可以在不干扰用户的情况下确认系统是否处于理想运行状态。此外，由于问题在成为严重故障之前就已得到解决且无需更换部件，也节省了费用。

立刻确保您的设备无缝运行

预测性服务如何确保高级别的数据安全

我们对数据隐私的重视程度与您对待研究的态度一样

预测性服务功能与我们的数据中心安全互联，可主动监控和收集技术数据，如运行时长、周期计数和电压等。

但该过程中不会收集任何个人数据或图像数据，系统与数据中心之间的连接始终仅为出站连接。所有用户信息均保持匿名。

预测性服务使用https（端口443）协议和256位TLS端到端加密，您通常不需要更改防火墙设置。

阅读我们的技术白皮书，全面了解蔡司预测性服务的架构和安全特性。

阅读我们的白皮书

关键技术信息


光学显微镜	电子显微镜	X射线显微镜
Axio Examiner	Crossbeam系列	Xradia Context microCT
Axio Imager	EVO系列	Xradia Versa系列
Axio Observer	GeminiSEM系列
Axio Scan.Z1	Merlin系列
Axioscan 7	Sigma系列
Celldiscoverer 7
Lattice Lightsheet 7
LSM 800
LSM 9XX系列
Smartzoom 5
Visioner 1


技术数据	显微镜软件
硬件数据	主版本
存储	补丁版本
操作系统版本	安装的服务包
储存	各类日志文件
工作站名


工作站操作系统	显微镜操作系统	连接
Windows 10	ZEN 2.3及以上版本	接口443
	SmartSEM 5.06及以上版本
	XRM Scout-and-Scan v11及以上版本

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蔡司预测性服务

避免意外停机

预测性服务是如何运作的？

确保您的设备无缝运行

预测性服务如何确保高级别的数据安全

我们对数据隐私的重视程度与您对待研究的态度一样

关键技术信息

下载

Predictive Service: Protecting You From Unplanned Downtime

Discover ZEISS Predictive Service, the proactive solution to safeguard your research against unplanned downtime. With seamless monitoring and expert support, ensure continuous, efficient operation in over 60 countries, free of charge.

ZEISS Predictive Service Overview

Enhance your ZEISS microscope's performance with Predictive Service – offering real-time health monitoring without extra hardware, utilizing top-tier security technologies for data protection, and ensuring maximum uptime and efficiency.

ZEISS Predictive Service

ZEISS Predictive Service

How ZEISS Predictive Service Prevents Unplanned Downtime at the National University of Singapore

ZEISS Predictive Service preemptively identified and mitigated overheating risks in the LSM 980 confocal microscope at Singapore's Mechanobiology Institute, ensuring uninterrupted research and imaging services.

Predictive Service Case Study: The Francis Crick Institute

Discover how ZEISS Predictive Service proactively prevented unexpected downtime at the Francis Crick Institute, ensuring continuous research progress by preemptively addressing potential system issues.

Predictive Service Case Study: UCLA

UCLA leveraged ZEISS Predictive Service to preemptively address potential overheating in their LSM 980 confocal microscope, ensuring continuous operation and zero downtime in critical research activities.

Predictive Service Case Study: University of Lausanne

With ZEISS Predictive Service, the University of Lausanne proactively managed an overheating issue in their essential LSM 980 microscope, maintaining seamless research operations across numerous scientific disciplines.

Predictive Service Case Study: Colorado School of Mines

ZEISS Predictive Service enabled the Colorado School of Mines to preemptively address system issues, ensuring optimal operational uptime and safeguarding the continuity of critical research and revenue-generating activities.

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蔡司预测性服务

避免意外停机

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预测性服务是如何运作的？

确保您的设备无缝运行

预测性服务如何确保高级别的数据安全

我们对数据隐私的重视程度与您对待研究的态度一样

关键技术信息

下载

Predictive Service: Protecting You From Unplanned Downtime

Discover ZEISS Predictive Service, the proactive solution to safeguard your research against unplanned downtime. With seamless monitoring and expert support, ensure continuous, efficient operation in over 60 countries, free of charge.

ZEISS Predictive Service Overview

Enhance your ZEISS microscope's performance with Predictive Service – offering real-time health monitoring without extra hardware, utilizing top-tier security technologies for data protection, and ensuring maximum uptime and efficiency.

ZEISS Predictive Service

ZEISS Predictive Service

How ZEISS Predictive Service Prevents Unplanned Downtime at the National University of Singapore

ZEISS Predictive Service preemptively identified and mitigated overheating risks in the LSM 980 confocal microscope at Singapore's Mechanobiology Institute, ensuring uninterrupted research and imaging services.

Predictive Service Case Study: The Francis Crick Institute

Discover how ZEISS Predictive Service proactively prevented unexpected downtime at the Francis Crick Institute, ensuring continuous research progress by preemptively addressing potential system issues.

Predictive Service Case Study: UCLA

UCLA leveraged ZEISS Predictive Service to preemptively address potential overheating in their LSM 980 confocal microscope, ensuring continuous operation and zero downtime in critical research activities.

Predictive Service Case Study: University of Lausanne

With ZEISS Predictive Service, the University of Lausanne proactively managed an overheating issue in their essential LSM 980 microscope, maintaining seamless research operations across numerous scientific disciplines.

Predictive Service Case Study: Colorado School of Mines

ZEISS Predictive Service enabled the Colorado School of Mines to preemptively address system issues, ensuring optimal operational uptime and safeguarding the continuity of critical research and revenue-generating activities.

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