Photomask solutions support Your seamless operations sustained with comprehensive and flexible support packages.
Remote assistance Fast and flexible customer support by using AR technologies
As a leader in innovation, ZEISS is using pioneering technologies to enhance service excellence. Augmented reality solutions enable us to care for our customers worldwide fast and effective. Especially live remote assistance via the Microsoft HoloLens is very beneficial for Mask Shops. Local service engineers can be supported and guided by headquarter specialists in installing new software features or solving tool problems.
Using the Microsoft HoloLens can connect people quickly for collaborative problem solving at full speed. People on site can work side by side with experts on remote locations helping in real-time.
The new technology is cost-effective, accelerates reaction time and allows for having a technology specialist “onside” whenever needed. Customers clearly benefit from the reduced MTTR and increased product uptime. Of course, the use of augmented reality solutions fully considers customer´s data privacy and data security guidelines.
Finally, applying digital technologies contributes to our sustainability goals and reduces our carbon footprint.
Remote assist solutions at ZEISS
maximizing support efficiency
At a glance
Support whenever needed
Service
|
Predict | basic
|
Predict | premium
|
Priority escalation
|
X
|
X
|
Priority parts delivery
|
X
|
X
|
Matching to original spec
|
X
|
X
|
Optimized local parts stock
|
X
|
X
|
CIP of hard- and software updates
|
X
|
X
|
High uptime, MTBF
|
|
X
|
PM Parts & PM Labor coverage
|
X
|
X
|
All Parts coverage & standard labor
|
|
X
|
|
X
|
X
|
Supported by the ZEISS Sales and Service Center with its three key spare hubs in Europe, Asia and North America, ZEISS Predict provides the highest assurance for seamless manufacturing.