"What I missed over the long term during the lockdown was the personal contact..."

...said Jan Willem de Cler, board member at Carl Zeiss Meditec, in our roundtable for ZOOM MED. He spoke with Gertrud Roth, Head of Learning Management MED; Dirk Mühlhoff, Head of the Business Sector Refractive Lasers; and Michelangelo Masini, Head of Innovation at MED Oberkochen and Visualization, about the impact that the pandemic has had on our day-to-day work.

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We have handled the challenges of the crisis very well so far

What have teams around the world done to get them through the crisis in good shape? ZOOM MED found out more.

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How did the worldwide MED locations deal with the pandemic?

How were they impacted during the first wave in Spring 2020?

Inquired@TEAM MED

What motivates the MED teams during the COVID time?

Erin Schallhorn Powers, Head of Medical Affairs & Professional Education, USA
Being able to connect with our customers and teams in new and creative ways - nothing stops ZEISS!

Markus Strehle, Head of R&D Diagnostic & Therapeutic Lasers, Germany
Our team was highly motivated to design, test, validate with customers!, and release breath shields for our devices in a very short period of time – to serve customers and patients in those difficult time.

Saint Yang, Marketing Team OPT SSC China
We developed our presentation skills on camera, as customers get familiar with online activities.

Arun Shetty, Head of MED, SSC India
Conceived new ways of communication and doing business with customers by understanding their challenges (consultative selling, online methods) without compromising on brand and the promise of support. Looked into every process and system and took time to do a clean-up and optimize.

Wayne Caulder, Head of Sales U.S. OPT
In the US, our focus was on the customer and our mentality was “control the things that are within your control”. With the needs of our customer as our guide, we worked hard to offer “remote or virtual’ trainings allowing us to stay connected and engaged in a very difficult and challenging time for all. As a Leadership team, we were committed to helping the US OPT Sales team become more “comfortable with ambiguity” during the height of the spread of COVID. We stayed connected to our teams here in the US, offering counsel and advice on how to stay safe and productive then and now.

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